Returns & Replacements

Effective date: 22 July 2026

1. Quality promise

Seeds are packed in moisture-safe foil packets and dispatched carefully to protect viability in transit. Keep packs sealed until sowing and store in a cool, dry place.

2. Eligible issues

We will review refund or replacement requests when:

• The wrong seed variety or quantity was delivered compared to your invoice.
• Packets arrive torn, soaked, or clearly unfit for sowing due to transit damage.
• The shipment is lost and confirmed by the courier after investigation.

3. How to report a problem

Contact us via Track & Support within 12 hours of delivery. Include your order number, photos of the outer packaging, shipping label, and affected packs. Claims without photographic evidence may be delayed.

4. Resolution options

Depending on stock and season, we may offer a replacement shipment, partial store credit, or a refund to your original payment method. COD refunds are processed via UPI or account credit within 7–10 business days after approval.

5. Exclusions

We cannot refund orders based solely on subjective colour preferences, minor natural markings, or packs that were trimmed, arranged, or displayed before reporting an issue.